Southwell Murphy & Associates provides a wide range of business management services. SMA Partners and Associates are highly educated in business management with most holding post graduate qualifications in business related disciplines. Our business services and training includes but are not limited to:
Leadership, Ethics and Corporate Culture – leading high performing organisations, creating a learning organisation, roles & responsibilities of boards and senior leaders, providing leadership in the community, translating values into actions*.
Governance & Accountability – Governance arrangements, legislative and policy compliance, information & decision making, risk management, reporting frameworks, audit & evaluation framework*.
Business Planning – Vision, mission, values, outcomes, objectives, strategies, activities, measurement, monitoring & review*.
Marketing and Market Research – Understanding your customer and their needs, competitive comparisons, marketing strategies, advertising strategies including media management.
Customers Focus – Customer value propositions, customer relationship management, complaint handling, product/service & customer alignment, customer satisfaction evaluation.
Stakeholder Management – Identifying your stakeholders, managing your supply chain, creating effective alliances, engagement, communication and consultation strategies, business communication, corporate branding and identity.
Business Finance – Managing business finance, accessing funds, creating a high level ROI, mergers & acquisitions, financial management systems.
Performance Management – Cascading models, KPIs, Balanced Scorecards, performance management systems, monitoring and reporting frameworks.
Business Process – Core & enabling processes, functional design, process design and documentation, measurement and review, quality management systems*.
Resource Management – Finance and budgets, information technology, information management, security, assets, infrastructure, consumables & other resources.
Human Resources– Becoming an Employer of Choice, development of HR frameworks, policy and procedures, team building, training and development, employee involvement, staff retention, releasing excess or non-performing staff.
* please see organisational management section for more information on change management and improvement
# please see risk management section for more information on SMA’s risk management services
SMA can also tailor training course/s to suit your objectives and also offers one-on- one coaching for business owners and managers. All SMA training is delivered by highly trained professionals and is exceptionally good value for money.
If you have any questions about our Business Management Services and Training please contact Fiona Southwell on +61 (0)2 6557 4535 or via email at southwellmurphy@bigpond.com.
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